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SuperKleen Direct - Policies
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Are you having problems entering your Credit Card Expiration Date?
As an example: If your Expiration date is November 2008. Simply enter 1108 with no slashes or punctuations. If your credit card has a Month, Day and Year. Only enter the month and year as above with no slashes or punctuations.
All products listed on the superkleendirect.com online store are new factory sealed and retail packaged with full manufacturer warranty.
Order Processing
Orders will be processed for fulfillment within 24 hours of receipt. Once processed, your order will ship as indicated by the "ships within" time listed on each product page.
To cancel an order, please contact Customer Service. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.
Please note that our warehouses do not ship on weekends,
nor is Saturday or Sunday delivery available.
* Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. superkleendirect.com will make every attempt to meet shipping deadlines.
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International Orders
For international shipping rates and transit times please contact Customer Service to request a rate quote.
We regret that we cannot ship aerosol products and other hazmat products outside the USA. Orders shipped to addresses outside the continental U.S. will be subject to higher shipping and insurance rates, as well as applicable customs, duties, and taxes. All such expenses will be the responsibility of the customer, regardless of whether the package is received or refused by the customer. superkleendirect.com makes no claims or representations regarding warranties, compatibility, or service availability for any product shipped outside the continental United States.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. superkleendirect.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. superkleendirect.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.
Address Holds
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order will remain on hold for a 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.
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Shipping Information
superkleendirect.com calculates shipping rates based on the then current FedEx, UPS and USPS shipping tables. For some larger items such as equipment and electronics, it may be necessary to recalculate the shipping rates based on the weight and oversized nature of the item. These charges will be different than what you may receive in your Order Confirmation Email (refer to table above). All applicable insurance and handling fees will also be added to the cost of shipping your order. These fees will be fair and as inexpensive as we can make them. If you have any questions regarding your shipping charges, please contact Customer Service.
Expedited Shipping
Choosing Next Day Air or Second-Day Air may not mean your order will be delivered in 1 or 2 days from the time you place your order online. You will receive your order 1-2 days after the "Product Availability" time for the product you selected. The "Product Availability" time is the amount of time required to process your order through our warehouse and acquire the product requested (refer to table above).
Drop Shipments
To have an item drop shipped, the billing address of the credit card used to place the order must be provided. superkleendirect.com will not drop ship any item without confirmation of the billing information. Once this information is verified, your order will be sent to any gift-to address or ship-to address provided. Due to Merchant Services regulations, you may be required to provide additional information. All applicable shipping fees will be charged to the customer/purchaser.
Trucking Deliveries
All trucking deliveries, including free deliveries, are made via trucking and local transit companies (if available in your area). Unless otherwise stated, standard delivery will be curbside only. You will need to be prepared to unload the package once it arrives. You will be contacted prior to delivery to schedule a convenient drop-off time. TRUCK DELIVERIES MADE TO RESIDENTIAL ADDRESSES WILL BE SUBJECT TO ADDITIONAL CHARGES. PLEASE LET US KNOW IF YOU ARE ASKING US TO SHIP AN ITEM BY COMMON CARRIER TO A RESIDENTIAL ADDRESS. If you require special handling, please contact the Service Department prior to ordering to make arrangements. Products delivered by trucking cannot be canceled once the trucking company has picked up the item.
Important Note
Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Please notify a superkleendirect.com service representative of the damage immediately, so a claim can be made.
Out-of-Stock Items
If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified immediately. Items found on this website without an order button indicate that the item is seasonal or new. Please contact the Sales Department for approximate delivery dates.
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Sales Tax
- New York State & California Residents are subject to state and local sales tax
- Orders shipped to New York and California will be subject to the applicable sales tax
- For all other States Purchaser is responsible for state and local sales tax.
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Forms of Payment
superkleendirect.com accepts all major credit cards including Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
superkleendirect.com also accepts PayPal, money orders and cashier's checks. Orders are processed upon receipt and verification of payment. superkleendirect.com does not accept personal checks of any kind. Industrial customers may request open account terms. Completion of our credit application is required. After completion we will alert you to the credit terms assigned (if approved).
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Order Status
Once you have placed your order, you will receive confirmation via Email that your order has been received by superkleendirect.com (if you so choose when placing the order).
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Returns Information
Damage Products
All claims must be made within 15 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a superkleendirect.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. superkleendirect.com will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.
Defective Products
superkleendirect.com offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.
Select and Special Order Products
Repair and replacement requests for special order and select products must go through the manufacturer.
Please note that once delivered, the products listed cannot be returned for credit. Any item delivered via trucking cannot be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.
Non-Defective Product Returns
Non-defective ("Buyers Remorse") products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.
Return Notes
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please , including a description of the issue in the comments field. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Superkleendirect order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.
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Product Warranties
All warranty service for original customers is provided by superkleendirect.com or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping, or infestation is not covered by this warranty. This warranty is also void if superkleendirect.com determines that the product has been damaged due to insufficient packaging during any return shipment. superkleendirect.com reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.
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Invoices
Typographical Errors
In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, superkleendirect.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, superkleendirect.com shall immediately issue a full credit to your credit card account.
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